How can OEMs create a culture where every repair facility is motivated, equipped, and empowered to improve continually? This article provides a roadmap.

We’re proud to announce the extension of Artificial Intelligence across the MONITRR platform with the support of our partners Microsoft azure and Bluebox.

OUTSORC is pleased to announce that we have officially achieved Cyber Essentials Plus certification — a critical step in our mission to deliver a safe, secure and dependable service in the way we collect, analyse and store data.

Certified Repair Networks have become vital to the modern automotive manufacturer’s brand promise. In today’s competitive market, maintaining high standards across a distributed network of facilities is no longer optional — it’s essential. Here are five key metrics every OEM should prioritise when managing their Certified Repair Networks.

The U.S. government's recent implementation of a 25% import tariff on foreign-manufactured vehicles and automotive parts is poised to create a significant shift in the collision repair industry. Here’s how the effects are likely to play out.

In the rapidly evolving automotive sector, compliance with regulations is not just necessary but a strategic imperative. With increasing scrutiny from regulatory bodies, OEMs (Original Equipment Manufacturers) must adapt to a complex landscape of evolving standards and requirements that differ between states, countries, and regions. The challenge is daunting, but the right Software as a Service (SaaS) solution can pave the way for better and more cost-effective compliance management.

For U.S. collision repair centres aiming to earn or maintain OEM certification, it’s essential to understand the decision-making process from the OEM’s perspective. Here are the top five factors that OEMs consistently consider when evaluating certified crash repair partners:

Return on Sales (ROS) is a key profitability metric every Crash Repair Centre owner should closely monitor. It indicates how much profit is generated for each unit of revenue (£, $, €) and improving this ratio can significantly enhance the company’s long-term success.

We’ve explored some key challenges facing US MSOs and their strategic and tactical responses. Here are the top 3.

The top three challenges for automotive OEMs in increasing parts sales (and some examples of the strategies and tactics currently being pursued).

Network Quality and Assurance Managers face numerous challenges due to the complex and dynamic nature of network management.  Some challenges are industry-specific, and some are country-specific but there is a degree of commonality that allows for sharing best practices in network design and infrastructure, operating practices and management, and network improvement initiatives – formulation and execution.

When we say global networks, we’re referring to some of the most complex and demanding sales and after-sales networks that span countries and continents. Before being in the privileged position of helping customers like AGCO Corporation, Bentley Motors, Jaguar Land Rover, General Motors, PTx Trimble and others undertake this herculean challenge, we first conceptualised the primary challenge. How do you manage a worldwide network in a way that affords the desired global oversight and management whilst simultaneously providing country networks with the necessary flexibility and control at a local level? The short answer is it isn’t easy.