When it comes to security you can’t just hope for the best. We know it takes years to build a brand reputation and just a few minutes of cyber-incident to ruin it. From the outset, we engaged with data and system security experts to advise us and our developers, and we continue to upgrade these security measures to mirror the changing nature of external threats.

This includes the following:

Regular, independent penetration tests. A minimum of one every 12-months. Quarterly automated security vulnerability tests by Microsoft Azure.

Choosing Microsoft Azure to host MONITRR. Microsoft Azure is an organisation that spends billions on data and system security, annually.

Utilising Microsoft Azure’s cloud security.

Employing user password obfuscation.

Employing HTTPS encryption.

Enabling restricted user access rights by geography and job role, and automated user access revocation processes.

Two-Factor Authentication for users with network-wide access rights.

The option to use Azure Active Directory to validate user identity for users with network-wide access rights.

Data firewalls prevent direct access to the database.

Automated SQL alerts.

User audit logging: access and activity.

Dual server hosting in the UK with a 30-day automatic data backup process.

MONITRR is a FSQS approved system and meets the stringent requirements of GDPR.

Your network will be different to others. Your external business environment is changing at an accelerated pace. Your business strategy and the role of your network is also evolving. So, MONITRR provides you with unique flexibility and control in the way that you manage your network as a Network Manager. This enables you to be clear and committed to your network goals but flexible on the network approach to achieve this.

With MONITRR your in control of so much more:

Create and edit your unique country regions or zones.

Create, edit and archive network standards and best practices.

Determine the evidence you want to see to demonstrate compliancy.

Set network compliancy levels and weighted importance of standards.

Create and archive network suppliers.

Create supplier groups.

Turn standards on/off by country, make them mandatory or recommended by country.

Create, edit, delete users on your programme.

Create and edit supplier relationships.

Group suppliers by tier-level of importance.

Create more than one standards/best practice programme and show them separately to network suppliers.

And more….

Our underline assumption is the future Network Manager will need to be adapt and instigate change across the network in a speedy, agile and responsive way.

Good communication across networks begins with connection and feeling part of the brand with shared goals and understanding. The best communicators are often those who work at it and know that communication is more than just the exchange of information. They communicate often and in ways that foster understanding, strengthen relationships, build trust and use different mediums.

MONITRR’s communication module enables you to do just that with features that include:

Communication by PDF or video to the network in a professional and visually appealing format.

Automated and branded notification to the network with built in hyperlinks.

Instantly communicate newsletters, bulletins, technical specifications, marketing materials, announcements, how-to videos or anything else.

Communicate in any language using manual translation or advanced Artificial Intelligence.

Recipients can read online, download and save or print your communications.

Communicate globally or by network zone.

A tried, tested, quick, and hassle-free onboarding process ensures our clients quickly adopt and effectively derive value from MONITRR. Our dedicated Global Product Manager and Customer Success Manager work tirelessly to help ensure that every onboarding assignment is successful and that they have an exemplary track record.

A typical onboarding process takes about three weeks to complete and requires minimal involvement from customer stakeholders.

Here are some of the key elements that make our onboarding process so successful:

Onboarding By Design:

MONITRR was built for quick and hassle-free onboarding. All you have to do is agree on the URL name and branding, upload several simple Microsoft Excel spreadsheets and register network users.

Personalised Onboarding Plans:

We can tailor onboarding plans to each customer's specific needs and goals. For example, you can develop network standards to suit you, upload historical data, provide tailored training, and manage the user registration process.

Clear Communication and Expectations:

We provide clear documentation and communication about what the onboarding process entails.

This clearly defines the customer journey and captures the customer’s key requirements from MONITRR.

User-Friendly Interface and Intuitive Design:

MONITRR was and continues to be designed by UX professionals to make the platform as user-friendly and intuitive as possible.

Training and Educational Resources:

We provide comprehensive online user guides and training materials (including video tutorials) and access to a FAQ section that addresses common questions and issues.

Hands-On Support:

We provide an online, email-driven technical support service, access to our Customer Success Manager for ongoing support and a dedicated Account Manager for senior stakeholders.

Progress Tracking and Milestones:

The Customer Success Manager tracks customer progress through the onboarding process, ensuring they reach key milestones and maximise the value MONITRR provides, for example using new features designed to save time.

Regular Check-Ins:

We schedule regular check-ins to assess the customer's progress and address any concerns, gather feedback and make any necessary adjustments to the onboarding process or MONITRR itself.

Refining our onboarding process is an ongoing process informed by encouraging customers to provide honest feedback on how we can improve.