Our manifesto for successful network training and coaching programmes is to make them relevant and enable rapid learning transference into workplace actions. They are delivered by people with relevant experience and expertise, in the learner’s language and with clear learning objectives and measurable KPIs.

Focus. Strategy. Action. Results.

Network Training and Credentials

Our Credentials

In recent times we have:

  • Rejuvenated a failing national training academy to become an award winning and industry leading training flagship for the brand.

  • Developed and implemented an industry leading Service Sales training programme for a national aftersales network.

  • Developed and managed a Management Development programme for a national after-sales network.

  • Developed a network lean management programme for a prestige vehicle manufacturer to improve operational efficiency.  

Changing network behaviour and improving network performance often pivots on having the right people with the right skills, knowledge and behaviours.  It’s often what makes a network agile and progressive.    

We are highly experienced and capable in creating, rejuvenating and performance-managing tailored commercial training programmes for manufacturers. Our experience ranges from design, development and delivery of training and coaching specific skills to the management of branded national training academies. 

We deliver training and coaching programmes in the UK, mainland Europe and Asia.

  • Our approach is informed by over 20 years of managing training and coaching programmes for manufacturer brands. We lean towards evidence-based training interventions using feedback from customers, staff, and management, combined with the brand’s performance aspirations.

    This enables us to:

    Constructively critique existing training material and delivery methods to determine strategic fit.

    Develop a comprehensive Network People Development Strategy with a supporting implementation plan.

    Set realistic Key Performance Indicators that measure implementation and quantify performance improvement.

    Tailor existing and develop new training material and recruit or right-skill existing resources.

    Develop a ’blended’ approach to learning: a mix of online, classroom and workplace learning.

  • Making training content relevant to real-life challenges and opportunities in the workplace is key to gaining buy-in and delivering demonstrable business improvement. There are many ways in which we can use evidence to define the content and focus of a training programme, each offering a valuable contribution to building a picture.

    Our approach utilises:

    Workplace observations from either the manager or our development specialists.

    KPI and metrics that focus on specific areas of knowledge, skills and competence.

    Workplace testing that provides a measure of key underpinning knowledge and allows post-intervention comparison.

    Workplace simulations that provide face-to-face observation when naturally occurring evidence and situations are not practical.

    Customer feedback and NPS surveys that help to identify opportunities for improvement at a network, region, dealer or team member level. Ongoing NPS surveys also allow for the tracking of improvements in key areas across the network, region or dealer.

  • Having used an evidence-based approach to developing a training programme, we are confident that it will be well-aligned, relevant and impactful in driving improvement for the individual and business. However, we know that change is continual. Therefore, we have a programme management methodology that ensures the programme is correct for the long term.

    Our activity includes:

    Monthly programme performance reviews with you to discuss activity, feedback and impact.

    Ongoing feedback mechanisms from participants, beyond the traditional ‘happy sheet’ and incorporating details on what specifically they will take away.

    Monthly metrics and reporting to identify areas of improvement.

    A structured management and development approach for the trainers, ensuring the use of short-term feedback and longer-term skill development.

    Regular team reviews to discuss improvement and share best practices.

  • In the current challenging economic conditions, major brands need to drive network competence without impacting dealers’ performance and profitability. Ensuring the learning and development address real opportunities and challenges is critical, but so is utilising the correct learning intervention to minimise operational impact. Out training programmes incorporate blended learning techniques such as:

    Online learning via recorded video, live webinars or documentation.

    Classroom learning focused on bringing concepts to life, planning and reviewing workplace implementation and not delivering basic underpinning knowledge which can be carried out in other ways.

    Job shadowing, job swap or ‘buddying’ allowing people to develop through others expertise and not just the trainer.

    Workplace projects providing a planned opportunity to apply new knowledge and skills to the workplace, but in an organised and efficient manner.

    Business improvement reviews where teams seek to identify specific improvements that have come from the training they have received.

  • "OUTSORC is a strategic partner when it comes to network improvement. The combination of high calibre people, leading-edge tools and strong leadership is a real advantage in growing our network capability. OUTSORC came highly recommended and now I highly recommend them to other manufacturer brands."

    Andy Wust

  • OUTSORC continues to impress the global team here in Sweden…They set the benchmark for the central team and the global markets when it comes to developing this very specialist area. It is a very fast-paced and highly productive programme that consistently delivers and adds real value to the approved network. It is quite fantastic.”

    Bartek Rosinski - product Manager / Volvo Body & paint Manager

  • Based on our experience we are actively considering using OUTSORC elsewhere in the business, and we have no hesitation in recommending MONITRR to those who want to use a ‘next generation’ network management solution that provides greater control and flexibility in managing network standards and performance."

    Chris Payne, Head of Networks & Engineering - Home & Motor

  • “…the breadth of knowledge and expertise drawn from inside and outside the automotive sector has been a real benefit in driving our after-market penetration…”

    Helen Taylor / Mercedes Benz

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