User Experience: The Numbers Speak for Themselves
The case for OEM continuous, all-year-round network compliance, is that Network Managers gain real-time visibility and auditing, enabling faster, evidence-based decisions. Integrated AI-powered automation streamlines workflows, surfaces insights instantly, and reduces the admin burden, freeing field teams to focus on value, not paperwork or cumbersome manual tasks. The case against is built on common misconceptions: network users won’t engage or like using this type of SaaS platform and/or they become frustrated with technical issues or poor help desk service levels.
MONITRR Challenges Misconceptions and Provides New Knowledge
MONITRR is used by over 10,000 network sites, available in 25 languages, and used in 120 countries, but…
Only 114 user support tickets were received worldwide January – August 2025.
70% of those were just password resets.
Median ‘First Reply’ 4 hours; ‘First Resolution’ 7 hours; median ‘Full Resolution’ 10 hours.
User Net Promoter Score (NPS): 58
62.74% of users rate their MONITRR experience either 9 or 10 out of 10.
(Based on 53,000 user logins and 189,000 user self-assessments and audits between 1st January – 14th August 2025.)
This high-performance level is the result of a purpose-built platform for OEMs, intuitive design, robust and advanced software engineering, excellent customer support and embedded tools that guide users through the platform and key functionality without confusion.
Support That’s The Right Combination of Humans and Technology
On the rare occasions that MONITRR needs troubleshooting, we make sure that users get quick and effective help:
A human technical help desk through Zendesk for immediate user assistance.
A Customer Success Team dedicated to ensuring OEMs achieve maximum value and users have an excellent experience.
A comprehensive Learning Hub with multilingual user guides.
AI-generated Avatar video tutorials embedded into both the platform and email notifications, showing users exactly how to use features step-by-step.
Proactive notifications that keep users informed of network site status in real time.
The Bottom Line for OEMs
MONITRR delivers what the automotive sector needs most – continuous compliance, better decision-making, time savings, cost savings, and a user experience that just works. Our global track record proves it, and our high satisfaction and low support needs guarantee it.
Your network won’t just adapt to MONITRR. They’ll wonder how they ever managed without it.
MONITRR: trusted globally. Loved locally.