MONITRR Unveils “Audit-Assist”: A Quantum Leap in AI-Powered Network Certification

In an industry where precision, trust, and efficiency define success, MONITRR is proud to announce a groundbreaking innovation: Audit-Assist – a new AI-powered capability designed to transform how certification audits are conducted across OEM Retail and Certified Repair Networks, and insurance company Direct Repair Networks.

Audit-Assist represents a major milestone in MONITRR’s mission to enable our customers — OEMs, MSOs, and automotive insurers – to certify, manage, and continuously improve their networks with unmatched accuracy and insight. Network Management 2.0.

Harnessing AI to Elevate the Auditor

At the heart of Audit-Assist lies MONITRR’s powerful Confidence Score engine – a proprietary AI-driven quality assurance verification tool that continuously analyses network performance, behavioural patterns, and historical audit results.

By drawing on this vast pool of operational intelligence, Audit-Assist can recommend audit focus areas and identify potential concerns before the auditor even begins their work. This allows auditors to prioritise the most critical areas of each site, concentrating on locations or criteria that exhibit unusual behaviour, variance, or declining quality indicators. And confirms areas and criteria that require little or no attention by the auditor.

In short, MONITRR’s AI doesn’t just assist the audit process — it helps auditors start every audit smarter, with a data-informed plan designed to uncover the most meaningful insights.

The Auditor Remains in Control

While the AI’s analytical capability is formidable, Audit-Assist has been designed around a clear principle: the human auditor is always in charge. The tool serves as a co-pilot – not an autopilot.

Auditors retain complete control over every recommendation, and can edit, refine, or dismiss AI-generated focus areas at any time. This ensures that professional judgment, contextual understanding, and human experience remain at the centre of the certification process.

As its name implies, Audit-Assist is built to assist the auditor – not replace them. The AI accelerates the process, highlights trends, and surfaces potential anomalies, while the human auditor interprets those findings, applies their expertise, and ultimately makes the final certification decision.

More Time Where It Matters: On-Site Quality Evaluation

Traditional certification audits often consume vast amounts of time in preparation – collating past results, comparing facility data, and verifying procedural minutiae. With Audit-Assist, much of this groundwork is handled automatically.

In testing, Audit-Assist reduced auditor preparation time by up to 70%, allowing professionals to focus their energy where it has the greatest impact: on-site at the network outlet, evaluating repair quality, customer handling, and operational excellence.

By freeing auditors from repetitive administrative tasks, MONITRR enables a return to the craft of auditing – the hands-on evaluation of performance and quality that drives genuine network improvement. During trials of Audit-Assist, feedback from auditors has been excellent: “Audit-Assist is a giant leap forward in the way on-site audits are performed. Without doubt, it enables us to achieve much more whilst on site and the accuracy and insight provided by Audit-Assist is very impressive, especially the guidance and explanations provided. I can’t wait to see what’s next.”

For OEMs: Scale, Consistency, and Brand Integrity

For automotive OEMs, network certification is not merely a compliance exercise – it is a cornerstone of brand reputation. Every certified outlet represents an extension of the OEM’s commitment to quality, safety, and customer satisfaction.

Audit-Assist empowers OEMs to scale certification programs across vast dealer and repair networks without compromising consistency or oversight. The AI ensures each facility is evaluated against the same standards, while its insights enable manufacturers to detect and address compliance drift before it becomes systemic.

With Audit-Assist integrated into MONITRR’s platform, OEMs gain real-time visibility into certification performance, trend analysis across their networks, and actionable intelligence for continuous improvement.

For Insurers: Stronger Governance and Faster Network Optimisation

Insurance companies managing Direct Repair Networks face a similar challenge: maintaining quality and compliance across hundreds of independently operated facilities.

Audit-Assist delivers stronger governance and transparency through automated pre-audit intelligence. It highlights areas of risk or concern, identifies compliance drift that results in reduced repair quality and allocates the auditor's time more effectively.

The result is a more agile, data-driven certification ecosystem that enhances network reliability, accelerates onboarding, and strengthens policyholder trust.

Continuous Learning, Continuous Improvement

One of the most powerful aspects of MONITRR’s AI technology is its ability to learn and evolve. Every audit conducted through Audit-Assist enriches the system’s understanding of what drives quality, compliance, and performance excellence.

Over time, this creates a virtuous cycle of improvement – where each audit informs the next, and the entire network benefits from cumulative intelligence. OEMs and insurers can identify emerging best practices, pinpoint recurring gaps, and design proactive interventions that raise overall network performance.

Free for Existing MONITRR Customers

As part of MONITRR’s commitment to continuous innovation, Audit-Assist is available free of charge to all existing MONITRR customers. It seamlessly integrates with current workflows, requiring no additional setup or configuration, and instantly enhances the value of your auditing operations.

This initiative reflects our belief that AI-enabled auditing should not be a premium add-on – it should be the new standard for how professional network certification is performed.

Redefining the Future of Certification

Audit-Assist signals the next stage in the evolution of network certification – where artificial intelligence and human expertise work hand in hand to achieve superior outcomes.

By augmenting the auditor rather than automating them, MONITRR ensures that every certification is faster, more accurate, and more insightful — while preserving the human judgment and accountability that define true quality assurance.

As the automotive industry continues to modernise and consolidate, MONITRR remains at the forefront — providing OEMs, MSOs, and insurers with the most advanced, intelligent, and trusted platform for certifying, managing, and improving their networks.

MONITRR. Powering the next generation of network certification – intelligently.