8,420 Users With 142 User Help Desk Tickets in 2025. A Simple Measure of Software That Just Works.

In a world where enterprise platforms often come with steep learning curves and heavy support requirements, user experience is no longer a “nice to have”; it’s a strategic advantage.

At MONITRR, we believe the best software is the software users rarely need help with. Our 2025 Help Desk data tell a compelling story about how intuitive design and robust engineering translate into real-world outcomes for OEMs and their networks.

Here’s what the data shows (1 Jan – 31 Dec 2025):

• 8,420 registered users actively using MONITRR.

• Just 142 Help Desk tickets logged globally via Zendesk.

• Over 54% of all tickets were simple requests, such as “forgotten password”.

• Only 22 tickets were real technical issues.

Put simply: thousands of users, operating in over 120 countries in diverse markets and environments, with minimal need for technical support.

For OEMs managing national or global certified sales and aftersales networks, this matters. An intuitive and dependable platform:

• Reduces friction during rollout and adoption.

• Minimises training and support overhead.

• Keeps auditors, network managers, and repairers focused on outcomes - not software problems.

These results don’t happen by accident. They are the outcome of deliberate product decisions: prioritising clarity over complexity, usability over legacy processes, modern software engineering over workarounds, and utilising AI and automation to support the user experience.

As OEMs continue to scale their networks and raise standards, the quality of the digital platform underpinning the user experience has become just as important as the standards themselves.

At MONITRR, we’re proud that our Help Desk statistics quietly reflect what our customers experience every day: software that simply works.